SHIPPING POLICY
1. Introduction
At The Watersport Warehouse ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy explains how we deliver products purchased through our website.
2. Shipping Destinations
We currently ship across the continental United States. For Alaska, Hawaii, and international destinations, please contact us at ecomprospects2@gmail.com or 305-962-0871 for a shipping quote before ordering. We're continually working to expand our shipping coverage.
3. Shipping Costs
Shipping is calculated at checkout based on the item and the delivery destination, so the exact cost is always shown before you pay. Select gear ships free — this is shown on the product and applied automatically at checkout. There are no hidden fees; all shipping charges appear at checkout.
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer's responsibility.
4. Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or public holidays begin processing the next business day. You'll receive a confirmation email when your order is placed, and a tracking email once it ships.
5. Estimated Delivery Time
Delivery times vary by item, destination, and the shipping method selected at checkout. Your estimated delivery window is shown at checkout and in your confirmation email. Delivery estimates may be affected by weather, customs, or carrier delays beyond our control.
6. Shipping Methods and Carriers
We partner with reputable carriers (such as USPS, UPS, and FedEx domestically, and DHL or FedEx internationally) to ensure your order arrives safely. All orders include tracking, and every shipment is insured against loss or damage in transit.
7. Order Tracking
Once your order ships, you'll receive an email with your tracking number and a link to follow your package. You can track your order using that link or on the carrier's website. Need help? Contact our customer service team.
8. Delivery Issues
Delayed or lost packages: If your package is delayed beyond the estimated window, or tracking shows delivered but you haven't received it, please verify your address, check with neighbors or building management, and contact us at ecomprospects2@gmail.com or 305-962-0871. Damaged packages: If your order arrives damaged, take photos of the packaging and items and contact us as soon as possible. Please review the reporting timeframes in our Refund & Returns Policy. We'll work with you toward an appropriate resolution.
9. Missing Items
If any items are missing from your order, contact us promptly with your order number and details. We'll investigate and resolve it by sending the missing item(s) or another appropriate resolution.
10. Incorrect Address
Please ensure your shipping information is correct at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment; additional shipping charges may apply.
11. International Customs and Duties
International shipments may require customs clearance, which can cause delays beyond our estimates. Import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer's responsibility. Customs policies vary by country — please contact your local customs office for details.
12. Returns & Refunds
For full details on returns, refunds, eligibility, and timeframes, please see our Refund & Returns Policy.
13. Contact Information
Customer Service Email: ecomprospects2@gmail.com Customer Service Phone: 305-962-0871 Company: The Watersport Warehouse Address: 3025 NW 60th St, Suite 204, Fort Lauderdale, FL 33309, United States Hours: Monday–Friday, 9:00 AM–5:00 PM ET
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on the website. Please review this policy periodically.
Thank you for shopping with The Watersport Warehouse! We appreciate your business and are committed to providing you with exceptional service.
